5 Star Review from Cars.com
I began my online research looking for a 1973 Corvette when I came across one being advertised by Verrillo Motor Co. The advertisement stated 22,000 original miles and matching numbers so obviously this caught my attention. Like many viewers I reviewed their website and began reading customers reviews. I was amazed out of a 100 reviews that everyone of them was excellent. This was important to me because I live in Fl and my research was in April when we were in a pandemic with the coronavirus, and travel was limited.
I called and spoke with Sunday who she and her husband Joseph own the business. She was so friendly and knowledgable that she made me feel so comfortable from the beginning. She answered mostly all my questions about the car but for a few so she recommended that I speak to her husband Joe. I spoke to Joe and he too was most kind and answered all my questions, and offered to send me any additional information or pictures I wanted. Obviously I wanted more pictures on the matching numbers and closer looks at the paint, body condition and the undercarriage. He and Sunday both accommodated my requests without ever once pressuring me or wanting to know how serious of a buyer I was. A day or so later I again spoke with Joe and asked if I can have an inspector come by and look at the car since I wasn't coming to NY. Joe had no problems with having someone come to inspect the car. I did contact an expert in corvettes but unfortunately he too was limited on his ability to freely travel during this time. However he and Joe did speak and Joe accommodated him with anything he needed. After they spoke I was assured by my expert that it was matching numbers and everything appears as advertised.
Although I had all this information I was still reluctant to make any offer because I never bought a vehicle sight unseen. I had 1 or 2 more conversation with Sunday and Joe and again at no time did they ever "blow me off" or rush me to make any decision. In fact they both went out of their way and were very understanding of my reluctance to buy from out of state without physically seeing or driving the car. I asked Joe if there were any previous customers that he knew of who bought under similar situations. Joe did provide me with someone so I did call. The person happen to be in Arizona and he too told me that he bought from Joe sight unseen based off Joe's experience and good reputation in the business. He understood my hesitation but said I would not be disappointed if I bought, as he now has bought several from Joe sight unseen without any issues.
At this point based on everything I previously discussed I made an offer on the car and bought it. Joe made arrangements to have the car delivered to me and with 72 hours the car was in my driveway. I was so excited because the car was even more gorgeous in person and drove beautiful.
Unfortunately the day after I had the car the hose to the AC leaked and it wasn't operating well. I called Joe and he felt terrible but both of us knew that this was something that could not have been detected early on, as it was working when it left his business and working when I received it. Joe immediately said he would pay and take care of this, and within 24 hours he called and had already made arrangements with a dealership in my area to fix it.
Joe and Sunday and their entire staff are what makes their business so remarkable as how they treat their customers. I hope for those who have read this review and maybe in a similar situation as I was that you find comfort in making a decision to buy from Verrillo Motors. I would be happy to speak with anyone about my experience. Rating from JOED Overall: 5 Customer Service: 5 out of 5 Buying Process: 5 out of 5 Quality of Repair: 5 out of 5 Overall Facilities: 5 out of 5